I often receive similar emails asking for help with 2 of my applications,
WiFi File Explorer and
SECuRET LiveStream, so I thought I would write a post that I can point users in the direction of to help answer their common queries. I should point out that the huge majority of users suffer
no problems whatsoever with these applications – it is only a small handful of users that get caught out with this issue.
Both applications are similar in that they both require you to connect your Android device to a
WiFi network and then when they start, you are prompted to enter a web address into a browser on a computer which is connected to that same WiFi network. Without going into too much technical detail, both WiFi File Explorer and SECuRET LiveStream are
custom web servers that allow you to interface with your Android device using a web browser.
So the common problem is that users will start either one of the applications on the Android device, it will prompt them to enter an address into a web browser and then ...
massive letdown - nothing will happen in the web browser; it will just display a connection error, or timeout. This leads to the inevitable poorly spelt, “
Dis app sux – don’t even work. Uninstalling.” comment ... by the way, why do so many people include, ‘uninstalling’ in their comments? Do other people really care if they uninstalled the application or not?
Ah, but the applications don’t ‘
sux’! The applications are actually pretty nifty and
work perfectly, as proven by the thousands of happy customers that parted with cold hard cash to purchase them, or the 4.5 star rating of each one, of the high chart positions (
not blowing my own trumpet or anything ;) ). The problem is down to user error or the network configuration; you know, all the stuff that is beyond my control, but I still get blamed for it anyway!
Now, to try and help the users that have difficulty using WiFi File Explorer and SECuRET LiveStream, I am going to give a
few pointers below that should help you find the cause of the problem. Remember though, I don’t know how your network is configured, what network equipment you are using or how reliable it is, what security measures you have in place, or what you had for breakfast – I just write the applications, and I can only support them ... I won’t be your network administrator :P
Pointers are listed below ...